Yes. We will send you a confirmation of your stage and reservation, that you will have to show at your pick up at the airport. But we understand that you may not have a printer handy when you’re travelling so it is not necessary to have a printed copy it´s ok if you have it on your mobile phone.
However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.
Nope, a no ser que quieras contratar cualquier servicio que no esté incluido dentro de los descriptos en el Stage que has reservado. En ese caso reservarlos antes de tu llegada o consulta el coste una vez estés allí.
El ejemplo más claro es el Video Análisis de Swim Smooth, que no está incluido en el precio de los Stages, lo que si esta incluido es una Master Class de Swim Smooth, así que si quieres reservar tu Vídeo Análisis u otro producto, visita nuestra Tienda y resérvalo ya que los espacios para el vídeo análisis son limitados y se llegan con anterioridad.
En cualquier caso, revisa la lista de servicios incluidos y no incluidos en la descripción de cada Stage.
Bring with you all your Running, Bike and Swimming gear with you.
Run: Shoes and whatever you think you need. GPS is a plus as you will be able to download some tracks you can follow, during free time if you wish to train more.
Bike: Bike, helmet and clothes. Again GPS/Garmin is very useful as we will have ready lots of tracks for your free time.
If you don´t want to bring your bike, we offer a Rental Service. Please go to our Shop to see the prices and add it to your basket before purchasing your stage.
Swim: Wetsuit will be useful as we might do some open water sessions as well as for the outdoor pool at the Swim Smooth Masterclass, apart from that all what you usually use for swimming.
Yes. Reservations are required for guaranteed spots on all stages.
Reservations help us determine the number of coaches we need to ensure that the stage remain manageable and enjoyable, and they allow us to notify you of changes to the stage due to weather or anything that could disturb it.
Reservations can be paid with Credit Card, Bank Transfer and PayPal.
You can also decide to pay the full amount or only 40% as a deposit.
The deposit guarantee a place in the desired stage and you will only need to make the full payment 15 days maximum before the stage starts.
In case you need to cancel your stage, we will first have a look at your insurance.
We offer an insurance at booking of our Stages that covers most of the cases in case of cancellation.
If you cancel your stage a 40% penalty will apply, as states in the Terms&Conds page that you agreed as you booked your stage.
To be able to make use of your insurance, you must call us before your departure was expected so we can re-organize everything and notify the insurance too.
We will modify and adapt all trainings depending on weather conditions.
But to be honest you shouldn’t worry much about it, as the region of Alicante has a very low average of rainfall and pretty good temperatures throughout the year.
You will be in any case notified the week before of your trip if there are changes due to weather.